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Request for Service Our help desk system allows you to track the status of submitted requests, post follow-up notes and correspond with help desk operators in a bulletin board fashion.
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Pay-as-you-go - or tech support plans
Telephone Numbers
Frequently Asked Questions
How can I book an appointment? Call 800.652.3901! Customer Service Representatives are available to assist in booking appointments and answer questions Monday-Friday 10:00am – 7:00pm. When are you open/available for appointments? We strive for same, to next day service. IT Consultants are available to come to your home and solve your technology problems Monday-Friday 8:00am – 6:00pm, with limited availability on Saturdays. If your appointment runs over these hours, don’t worry, we will always stay until the work is complete. Do you offer drop off service? No. WE specialize in onsite technology support for home users and small businesses. We have found through experience that computers work best in their natural environment, with their normal connections and broadband service. Do you offer phone and online support? We have an in-house Technical Support Team that is available for phone support during business hours, Monday-Friday 10:00am – 7:00pm. The Technical Support Team can answer questions and provide state-of-the-art remote support technologies to troubleshoot and repair technology problems over the phone and online. What is remote support? Remote Support is the future of computer repair and support service. Once the end user clicks On our support tool, it will call our support center and allow us to virtually view and Manage your computer. Is remote support safe? Yes, very safe, our program will allow us to move your mouse and keyboard. Files can’t be transferred from your computer and you can watch our technicians In the repair process. How do I get remote support? All you need is to download and run the support tool which will place a New icon on your desktop. What does Remote Training Service include? Our remote training service provides you with a skill computer trainer that will Lead you through different requirements specified by you for either specific application training (I.e. Word, Excel, QuickBooks) or custom training sessions (i.e. answering different questions). Are you providing remote support for Apple computers?
Do you support and fix Hardware problems? Yes, our main goal is to help you to resolve software issues. Up to a certain degree we’ll able to Troubleshoot hardware issues but we work on preventive service, maintenance and repair of system infections. We’ll be able to help you with hardware issues and to schedule an onsite or mail in service repair call. Do you provide service in my area? We serve most of Southern California, including Santa Barbara, Ventura, Los Angeles, Riverside, San Bernardino, and Orange Counties. If we are not in your area, Our Online Services are still available! Do you sell technology products? We carry a variety of products with us at all times. If you would like to order any new hardware technology, we can definitely help with that. Take advantage of our Concierge service, and let us help you pick out your new product today! How can I pay for service? We accept cash, check, and most major credit cards, including Visa, MasterCard, and Discover.   
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IT Support Services / Plans are Fully Guaranteed
"We guarantee that we will fix your computer or network problems right the first time to your complete satisfaction."
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LOCAL TECH SUPPORT SERVICE LOCATIONS: Los Angeles, Hollywood, North Hollywood, South Pasadena, Pasadena, Arcadia, Glendale, West Los Angeles, Santa Monica, West Hollywood, East Los Angeles, Commerce, Vernon, Beverly Hills, Los Feliz, Silver Lake, Eagle Rock, Atwater Village, Studio City, Carson, Torrance, Rancho Dominguez, Century City, Burbank, Echo Park, Downtown Los Angeles, Alhambra, Culver City, Toluca Lake, Sherman Oaks, San Gabriel, San Marino, Monterey Park, Hawthorne, West hills , Encino , Tarzana , Rosemead, Reseda , woodland hills 91307,91364,91356,90007,90010,90012,90014,90015,90017,90020,90021,90022,90023,90025,90026,90027, 90028,90029,90031,90033,90034,90035,90036,90038,90039,90041,90042,90044,90048,90049,90057,90058, 90061,90063,90064,90065,90067,90068,90069,90071,90079,90210,90211,90212,90232,90248,90250,90262, 90401,90402,90403,90404,90405,90502,90504,90670,90746,91006,91007,91030,91101,91104,91105,91106, 91107,91108,91125,91126,91126,91201,91202,91203,91204,91205,91206,91210,91403,91423,91501,91502, 91504,91505,91506,91521,91522,91523,91601,91602,91604,91606,91607,91608,91754,91801,91803 |
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Last Updated: ( Friday, 16 JAN 2009 )